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Senior Product Manager, Onboarding Experience

  • JR102154
  • Product Management
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About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team: 

Upstart’s Onboarding Experience team is dedicated to creating a seamless loan application process that allows customers to quickly and easily complete all steps required to fund their loan. By building exceptional, customer-centric experiences for both Upstart borrowers and internal Operations teams, this team plays a crucial role in making Upstart the premier destination for consumer credit. This team focuses on our flagship product, Personal Loans, and directly impacts our growth in this business by reducing friction for applicants and improving the efficiency of our operations.  

As the Senior Product Manager, Onboarding Experience at Upstart, you will own the strategy and execution for the Onboarding Experience team, focusing on reducing borrower wait time throughout the application process for Upstart’s flagship personal loans product. You’ll collaborate with cross-functional teams to drive both large-scale initiatives and smaller, data-driven experiments that optimize customer and business outcomes. You’ll lead our efforts to uplevel both internal Operations tooling and borrower-facing user experiences in order to shorten application times, simplify our processes, and grow the business. 

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

  • Develop and execute strategies to drive faster and more efficient borrower onboarding, focusing on Upstart’s personal loan product.
  • Establish and track success metrics to assess the impact of product initiatives, ensuring continuous optimization and improved outcomes.
  • Make smart trade-offs to inform the ongoing product roadmap, prioritizing the features with the highest ROI and experimenting when necessary
  • Collaborate closely with product managers, engineering, analytics, design, operations, risk, and marketing to align goals and streamline processes, ensuring cross-functional coordination and successful delivery of initiatives.
  • Leverage data-driven insights to make informed product decisions, identifying opportunities for optimization and testing hypotheses to improve key metrics.
  • Deeply understand the customer, ensuring the borrower experience is intuitive, seamless, and meets evolving customer needs.

Minimum Qualifications: 

  • 5-10 years experience in a product management role focused on consumer growth or internal tooling, with demonstrated success leading a team to meet specific KPIs (e.g., conversion improvements, efficiency gains, revenue)
  • Strong experimentation skills, including hypothesis generation, A / B testing, and results analysis
  • Ability to build relationships and effectively collaborate with all levels of the organization, from C-level to individual contributors
  • Ability to manage and influence through persuasion, negotiation, and consensus building

Preferred Qualifications:

  • Experience building consumer products for technology companies in highly regulated industries (financial services, healthcare, etc.)
  • Proven track record of building and scaling multi-product ecosystems or marketplaces in a B2C environment.
  • Strong customer-centric mindset with the ability to translate customer insights into actionable product features and enhancements.

What you'll love: 

  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
  • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
  • Employee Stock Purchase Plan (ESPP)
  • Life and disability insurance
  • Generous holiday, vacation, sick and safety leave  
  • Supportive parental, family care, and military leave programs
  • Annual wellness, technology & ergonomic reimbursement programs
  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
  • Catered lunches + snacks & drinks when working in offices

 

#LI-REMOTE

#LI-MidSenior

At Upstart, your base pay is one part of your total compensation package.  The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range
$162,100—$224,500 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. 

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy

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