About Upstart
Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
As a Senior Customer Contact Specialist at Upstart, you will be a part of a team of multi-skilled specialists that is responsible for responding to borrower inquiries via phone, email and other modalities of communication as our capabilities expand.
You will answer a wide range of inquiries from regulatory requests and general inquiries, up to more complex application related questions, but your primary focus will be handling escalation inquiries to resolutions that come from our frontline service team(s). The Senior Customer Contact Specialist must be able to commit to one of the following schedules: Tue - Sat: 9-5:30 EST OR Sun - Thur: 9-5:30 EST.
Position Location - This role is available in the following locations: Columbus, OH.
Time Zone Requirements - This team operates on the East/West Coast time zones.
Travel Requirements - This team has regular on-site collaboration sessions in the Columbus, OH office. While majority of this teams work can be completed remotely, you will be required to be in the Columbus, OH office multiple times a month for in person collaboration sessions.
How you’ll make an impact:
What we’re looking for:
What you'll love:
#LI-Associate
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
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